Conflict Resolution in the Workplace Course

What is it?

Facilitating effective conversations

Who is it for?

Managers/employees looking to feel more confident in discussing problems among themselves

Course Aims

To provide a better understanding of what is involved in communicating effectively

To enable attendees to listen effectively and avoid the escalation of issues

To provide practical communication skills to minimize conflicts

Course Content

Course content includes a mixture of presentation, discussion, experiential learning and role play.

  • What is conflict and what drives it?
  • The difference between assertive communication and aggressive /passive communication.
  • The Non Violent Communication process
  • Applying Non Violent Communication in our lives and world
  • Moralistic judgments
  • Making comparisons
  • Denial of responsibility
  • Other forms of life-alienating communication

For Who?

  • Parents
  • Employees/managers
  • General public
  • Entrepreneurs
  • Students
  • General learners
  • Anyone

Benefits

Managers and employees feel more empowered to tackle potentially difficult conversations and situations, and are able to intervene at an early stage to avoid these escalation to a more entrenched and challenging extent.

Mental Health Awareness Course

What is it?

Mental Health awareness training for managers /employees

Who is it for?

Managers and/or employees

Course Aims

To raise awareness of mental health issues in the workplace and how to deal with them

For Who?

  • Parents
  • Employees/managers
  • General public
  • Entrepreneurs
  • Students
  • General learners
  • Anyone

Course Content

  • Defining Mental Health
  • Understanding the various concepts of mental health and distress
  • Common situation / acute situations
  • Identifying and recognizing the symptoms/ signs of mental health problems

The Impact of Mental Health:

  • Individual Reactions/ Group Reactions/ Team Dynamics
  • The principle of containment.

Management

  • Developing skills to effectively manage and support your teams
  • Duty of care
  • Understand how managers affects staff and identify positive attributes to assist this
  • Knowing when to refer
  • Knowing where to signpost

Benefits

Raising overall Mental Health Awareness in the workplace and equipping Managers/employees with strategies and tools to cope with this Enhanced work performance and reduction in the level of Mental Health related issues and possible absenteeism.

Costs

Costs are standard

Training

Besides providing counseling services, Healing Heart Counseling offers training for the mental health professionals such as Counseling and Educational Psychologist, Psycho-Social Counselors, Psychotherapists, Psychiatrists who are keen to develop their professional skills. So far, several skills trainings have been provided by the Centre:

  • Cognitive Behaviour Therapy (CBT),
  • Mindfulness Meditation,
  • Mindfulness Based Cognitive Therapy,
  • Neurolinguistics Programming (NLP),
  • Counseling Micro Skills and Counseling Process.

Workshops

The Director and Healing Heart Team provides training/ workshops in regular basis at Healing Heart, in NGOs, Christian Organization, Universities, Corporate Offices. The trainings/workshops are:

  • Mindfulness Meditation for clients, staffs and clinicians
  • Counseling Skills training basic and advanced
  • Anger management
  • Non-violent communication
  • Social Skills
  • Overcoming Exam phobia
  • Building Self confidence
  • Stress Management
  • Mindfulness Based Stress Management
  • Conflict resolution in work place e
  • Effective communication skills
  • Forgiveness
  • Gratitude
  • Peace
  • Pranayama (Breathing Exercises)
  • Overcoming Trauma